Financial

How are costs calculated?

Costs relating to a Shipment are based on a cost per kilogram, taking into account, inter alia, the following criteria:

• Domestic or International delivery
• If International, the zone is taken into account
• If Domestic, the collection point and the final delivery point
• Speed of turnaround as selected by the client
• Weight / Dimensions of package
• Surcharges which include
  • General Surcharges
    • Know Your Client / FICA / RIKA (“KYC”) Surcharge
    • Waybill Surcharge
  • Extraordinary Service Surcharges
    • Armoured Vehicle Surcharge
    • Firearm Surcharge
    • Saturday Surcharge
    • After Hours Delivery Surcharge
    • After Hours Collection Surcharge
    • Drive Away Surcharge
    • Incorrect Delivery Instruction Surcharge
  • RAM’s Variable Fuel Surcharge

For detailed information please see Interpretation Schedule and Glossary of Terms.

How is weight determined?

RAM charges are based on the greater of the Actual Weight or the Volumetric Weight.

Volumetric weight is worked out through a formula applied to the dimensions of the package.

The volumetric weight of the Parcel as the term is commonly understood in the courier and freight industry shall be calculated as follows – {(Length (cm) x Breadth (cm) x Height (cm))/5000}.

What different payment options do I have?

In order to comply with the National Credit Act, our usual terms are payment on demand (prior to collection of the Shipment).

However, for Credit Approved Customers, a contractual agreement for 30 days can be negotiated.

We also offer a RAM Wallet or account into which a client may deposit money to be used as needed.

When are Customs Duties and Value Added Tax payable?

Customs Duties are payable on imports

Value Added Tax is charged on all deliveries.